Customer Server --- My A**

Having worked in Customer Service most of my life (if not all).  From the guy who takes the calls, who visits customers, talks to CIO, CFO's, and manages guys who talk on the phone, I figure that gives me the right to complain once in a while.  After all, I do have the T-Shirt!  :)

Let's talk Telus.  Up until 2 weeks ago, I really liked Telus.  But, I had only used their data services (one for my air card and 1 for my iPad).  So, based on that, I decided to trash Bell Cellular and move to Telus for my phone service.  I got a great deal.  Almost twice the services I had before for about the same price (still the most expensive cellular plans of anywhere in the world).

And, after 10  years of using a Blackberry, I decided to jump to a Motorola Android Milestone.  After all, technology is my hobby, so why not.   This phone took some getting used to.  However it has some amazing features.  In a large number of cases it is leaps and bounds better than a Blackberry.

Until 2 weeks ago.  It started doing weird things.  First off, it doesn't have smart dialing.  (You blackberry guys know what that is--if you need to add 1 in front of your phone number it does it automatically).  Great if you have over 2000 phone numbers in your address book.

About 50% of the time, you can't seem to dial the number you want.  Even if the number is in memory.  You get a Telus message "8UT2 - the number can't be completed as dialed".  So, you try 8-10 times and it eventually goes through.

The final straw is it starts to play music on its own.  Nice at 3am.  :)

So, I call Telus (again).  They've never heard of this problem, yet a simple search shows hundreds reporting the problem in North America and the UK.  Telus transfers me to Motorola.  Guess what?  They've never heard of the problem either.

After 2 hours of being on the phone, the short story is that Telus/Motorola want me to send my phone in for repair?  Repair?  Just send me new software.  (Did I mention that Telus replaced this phone once.  It was to be 10 minute visit to the store, but some reason it took over 2 hours do the exchange).    Even Rogers is better than that!

To add insult to injury, I can't return it now or exchange it for a Blackberry unless they agree it is a Lemon.  To get that status, it has to be sent in at least 3 times.  You've got to be kidding!

Not to sound so negative, there is good out there.  If you've noticed that most of my pictures are GEOTAGed with GPS coordinates.  I have a special device attached to my Nikon D300 (essentially a GPS) from the great guys at Di-GPS.  It gets abused some (hence the reason I use nothing by Nikon).  Lately, the special 10 pin connector that plugs this into the camera has started to become intermittent.

After emailing Di-GPS in Hong Kong, I get an email back a few hours later.  CM tells me that if I can solder (can I solder??? Of course I can), that he will through a cable in the mail to me.  No charge!  My hats off to Dawn Technology.  Many thanks guys!

As an aside, I did squeeze in a 3 day canoe trip on the French River a few weeks back.  I owe a detailed update, which I will do shortly, but here are some pictures.  And you can see the GPS mapped pictures here.

French River

Just about to start a 3 day canoe trip. :)

Happy Canada Day

Today is Canada Day.  Today we get to celebrate yet another new Tax in Ontario.  Good thing it isn't Ontario Day!  :)

Like I wrote in a previous blog about a year ago, I will spend some parts of today working the Radio Amateurs of Canada Ham Radio Contest.  Yes, some of us call that fun.  To me, it is about the technology and how I get all these things to play well together.  For most hams, all their equipment is on the table(s) beside them.  For me, it is all far away.  That means I have to be able to control things via remote control.  For the most part, it works wonderfully.

For you technically inclined, this is what my computer screen view looks like:

You may want to click on the picture to see it clearly (or not).  :)

Have a happy Canada Day!

What a sad day to be a Canadian

Today is the G20 in Toronto. I'm someone who really isn't in to politics. I don't really agree with all the laws, taxes, etc., that are in place, but, I love my country, the true north strong and free. The G20 is an event that has to happen (I guess). But then, what why can't they just all use GoToMeeting? Certainly a lot less than the $1 Billion that was spent on this event. But you can't always fit city hall.

But, today, I am embarrassed to be a Canadian. Certainly, everyone has to have their say, and if you wan to protest, fine. And, for the most part, it seems that 99% of those protesting just want to be heard. However, the rest of the cowards out there that have to wear masks to push the envelope, and damage both public and private property can just get back on their bus and head to some far island. These can't be Canadians that have this sort of attitude, can they? (Wait, don't answer that).

My contribution to the G20 Summit was to NOT be around it. I spent the day at the cottage in the Kawarthas. It rained most of the day, but who cares. The skies cleared about dinner time, so after dinner, I jumped in my 1948 Peterborough canoe and had a very wonderful paddle over to some wet lands.

Not by accident, I had my Nikon D300 with me and the 300mm f2.8 lens. I was rewarded with some great shots of some loons and some serious close ups of the Ospreys. That, made me proud to be a Canadian. The Osprey was radio tagged (go figure, that I find the only animal round with a radio on him. Maybe he was working ARRL Field Day!).

As for those idiots and cowards, maybe that need to listen to "The Cherry Beach Express" by Pukka Orchestra.  52 Division must have had it right.

So, enjoy the pictures.  This is how you spend a Saturday being a Canadian!  More photos on my gallery.

RFID World and flying on the cheap

I spent the last few days at RFID World in Orlando, FL. We booked my tickets on cheapoair.com (not kidding) and drove to Buffalo to jump on the plane that was a LOT ceaper than anything flying out of Toronto. After all, I do work for a startup company. We were a little late getting to the airport, but I dropped my colleague off at the terminal while I parked. Over half the large lot was Ontario plates.  It was a very large parking lot.

Meeting up with MB in terminal, I find out he has already checked my bags under my name direct to Orlando on air-i-have-never-heard-of-this-airline-before (not free to check a bag-$25/bag). Wow, try that at YYZ. Flight time was in 20 minutes. MB apologizes for the middle seat as that is all that was left. Moving into my seat, I find out that it is a middle seat, but an exit row seat. Not bad, eh? Again, try that at Air Canada.

Now, MB is the king of doing everything cheap, or it is all about the deal. He books hotels on Priceline (www.priceline.com). So, I never really know what to expect every time I travel with him. For $60 US he scored us a place in Orlando near (more like IN), the Florida mall. I was really glad the GPS brought us to within a mile of the hotel as it was listed as the mall address.  It still took us about 30 minutes to find the 12 story hotel, and yes, even though we are guys, we did call the hotel for directions.  Turns out this is a 4 or 5 star place. The room as large and the bed was a huge large king size.  $60/room.  Check out the web site.  Did I mention it was $60/night?

RFID World was petty cool with just about every gadget to track you or your things down to the last meter no matter where you are on this planet. Some RFID tags are so small, you will never know you have one on you (attached to those new clothes you just bought as an example).

We also visited a supplier that deals with moving chips of silicon wafers and installs them where ever you need them. Some discussions got to the point that we were using measurements down to 250 nanometers.


One other supplier we met with was JD Teck.  JD Teck builds some really neat cell phone boosters to improve you cellular coverage at the cottage or in your basement as an example.  We use their products for some of our commercial products.  A very well run organization.

The flight home on Saturday was on Jet Blue.  Again, booked on CheapOAir, this time with a stop in JFK on the way home.  Just after checking in (you CAN check in online, but it costs $25 to do that...no kidding) and dropping our bags, I notice that there is a direct flight to YYZ leaving in 3 hours.  We find out that we can move to that flight for no charge, if we go standby.  Turns out the flight is half empty as well.  We make the change.

Get this....after making the change, we are told our bags will go on to JFK.  What happened to the fact that the bags have to go with the passenger??

Once on the direct flight to YYZ (which Jet Blue just about messed up on us by somehow forgetting us even though we do have a standby boarding pass), we are sitting just in front of the exit row in the seats that don't recline.  These are the worst seats on any plane.  There are 2 free seats in the exit row behind us.  The door closes on the plane and MB and I jump into the exit row.

Wait... not so fast.  As the plane starts to taxi, the stewardess confronts us and says we can sit there, but for $25 more each.  WTF???  Who every heard of that.  She almost makes us move while the plane is taxiing.  After take off, we move to the empty back of the plane.

Sure enough, after getting to Buffalo, where it is almost snowing, we find out our bags did go the JFK route and do show up an hour later.  MB's warm clothes are in his luggage.  I had a jacket with me.

LP sent me a link to some of the coolest pictures I have seen (and I've seen a lot of pictures). Look at the massive ash emission from the Eyjafjallajökull eruption late in the evening.  Make sure you spend a few moments paging through them.  Many thanks to http://www.swisseduc.ch/stromboli/about/index-en.html for posting them.

Mountain Biking - OK, that is a stretch

Mountain Bike in Lvingstone Park

Not really a mountain bike ride, other that I did it on my mountain bike (Trek Flue EX6). However, just meters from my house, I can get into some real trails that run for about 3k. It crosses some very sloppy low lands, has some climbs, jumps and fast (short) downhill sections.

At least I can get out in 10 minutes for about an hour or so.

More spectators than Lake Louise

Last night was the qualifying runs. It is the evening that TV gets to work out its bugs (as does timing and data). Alphasports TV has to perform. We get to pull out all the equipment that we have begged, borrowed or stole (ok, borrowed... Many thanks to Precision Sports Timing as well).

Radar is one of the technologies that should be so simple, but often isn't. It is still a black art. The particular radar gun we use now 'should' send out only the data we want (the max peak speed). However, it doesn't work correctly. After talking to the vendor, they claimed that it 'sort of' works. No kidding. Many thanks to Ken Smith in North Bay, ON who created a magic box that captures the radar data and cleans it up. Without that happening, the radar graphic on TV would be a mess.

On the CBC show tonight, you might get to see some of the trial runs. It now looks like it doesn't come on until 12:40 AM (Sunday morning - Saturday night). You can watch it live on the internet (streaming) on CBC Sports or on CBC 4 (there is a CBC 4??). That may also be known as CBC Bold. Something I am sure you have to pay for if you don't have it already.

Tonight is an elimination night. Every goes in fours. You will see different bib colours on each racer and fastest to the bottom wins. Watch for the Austrian with the coloured Red mustache.

New pictures have been uploaded to my web site.